What makes a good photo?

- clear images
- photos taken outside or in a well-lit room
- unfiltered photos
- taken with a smart phone or a high quality camera

Can I upload separate photos?

Of course! Our digital artist can create your illustration from separate photos.
Please note – the figures will be drawn in the same pose as the photo unless specified.

Do you draw pets?

We sure do! We love seeing your fur babies included in your illustrations, dogs, cats, horses, bunnies & birds. Pets are classed as 1 figure each.

How long does it take?

Once your order is placed, it usually takes 5-7 business days for us to design your custom illustration. illustration times do vary.

How much quicker is "want it sooner"?

When "want it sooner?" option is added to your order, we will put your illustration to the front of the line.

I've made a mistake in my order, can i change it?

Please contact us at 
If possible we will ensure changes are made before your illustration is created.

Will i get to see my image before it is shipped?

Unfortunately, we will not provide you a copy of your illustration before it is shipped.

Electronic copies are emailed to your email address within 2 business days after your order has been delivered (framed illustrations are much more exciting to open! ;) )

How much is shipping?

Free express shipping for all orders over $100.
Express Shipping for all other orders is flat rate $10.

How long will it take to get to me?

You will receive your order within 5 business days of your order has been shipped (depending on your delivery location).

I don’t like my illustration, what can you do?

Please contact us at

Can I return my portrait?

All of our orders are custom made to your requirements. we unfortunately cannot accept returns or offer refunds at this time, unless your portrait arrives damaged.

Can I cancel my order after it has been placed?

Change of mind?

To cancel an order, you must email us at within 12 hours of placing your order and we will process a refund at our discretion. after 12 hours we will not refund your order.

Can I order invitations?

Please contact us for invitation orders.

How will my order come if I select gift wrapped?

if selected, your custom illustration will come wrapped in pink/white tissue paper sealed with our Draw the moment sticker.

More questions?

Email us