What makes a good photo?

- clear images

- photos taken outside or in a well-lit room

- unfiltered photos

- taken with a smartphone or a high quality camera

Can I upload separate photos?

Of course! Our digital artist can create your illustration from separate photos.

Please note – the figures will be drawn in the same pose as the photo unless specified.

Do you draw pets?

We sure do!

We love seeing your fur babies included in your illustrations, dogs, cats, horses, bunnies & birds.

Pets are classed as 1 figure each.

How long does it take?

Once your order is placed, it usually takes 5-7 business days for us to design your custom illustration.

Illustration times do vary.

How much quicker is "want it sooner"?

When "want it sooner?" option is added to your order, we will put your illustration to the front of the line.

I've made a mistake in my order, can i change it?

Please contact us at 

If possible we will ensure changes are made before your illustration is created.

Will I get to see my image before it is shipped?

If you purchase an electronic copy with your order, you will be able to preview the illustration and request up to 2 rounds of revisions. 

How much is shipping?

Free express shipping for all orders over $100.

Shipping for all other orders is flat rate $10.

I don’t like my illustration, what can you do?

Ensure your photos meet our guidelines and purchase electronic copy to avoid any disappointment.

Can I return my portrait?

All of our orders are custom made to your specifications. We unfortunately cannot accept returns or offer refunds at this time.

My frame arrived damaged. 

If your frame arrives damaged, please email us photos of the damaged frame including the shipping label within 48 hours of receiving. 

Can I cancel my order after it has been placed?

Change of mind?

To cancel an order, you must email us at
within 12 hours of placing your order and we will process a refund at our discretion.

After 12 hours we will not refund your order.

Can I order invitations?

Please contact us for invitation orders.

How will my order come if I select gift wrapped?

If selected, your custom illustration will come wrapped in pink or white tissue paper
sealed with our Draw the moment sticker.

More questions?

Email us