Free shipping on all orders over $100. Place your orders for Christmas before Monday 7 December
Draw the moment follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.
Like any other website, Draw the moment uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.
Note that Draw the moment has no access to or control over these cookies that are used by third-party advertisers.
You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites. What Are Cookies?
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
Our content is for almost everyone but our main target audience are Singles, young couples, engaged and/or married. Families with young children and/or pets You can find every info and detail about that type of peoples as I mansion earlier.
If you are not happy with your purchase, you will apply for revision only, we will not provide you a refund. You can apply for revision within 10 days after delivery of product after that, we will not able to assist you.
Please allow 1-7 working days for your revision to be processed.
Discounted items are not eligible for a revision.
Draw the Moment will not issue revision for products purchased through other entities, such as distributors or retail partners.
Our product fulfilled and shipped by Australia Post.
Returned items must be delivered to us unused, in original packaging and in the condition, they were received or may not be eligible for revision. We cannot be held responsible for items damaged or lost in return shipment; therefore, we recommend an insured and trackable mail service.
We are unable to issue a revision without actual receipt of the item(s)
We aim to accept all revision. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. All goods will be inspected on revision
If you have any question or suggestion regarding our Refund Policy feel free to contact us at www.drawthemoment.com.au
Draw the moment (“we” and “us”) is the operator of (www.drawthemoment.com.au) (“Website”). By placing an order through this Website, you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.
In general, domestic shipments are in transit for 2 – 7 working days
Orders placed before Friday, 5pm will be dispatched the following week, you will be notified once your order has been dispatched.
Our office operates on Monday – Friday during standard business hours, except on public holidays at which time the office will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
Sales tax has already been applied to the price of the goods as displayed on the website
For all customer service enquiries, please submit an enquiry at www.drawthemoment.com.au